If you pay with a Suburban Store gift card, the refund will be sent to you via email within 3 working days in the form of a Suburban Store gift card. Please contact the card issuing bank to check when the refund will be deposited into your account. If payment is made by credit card, we will return the refund to your card issuing bank within 3 working days. The refund will be based on the payment method used when ordering. Suburban HK return center will process the refund after receiving the returned goods. In case of any disputes, Suburban HK reserves the right of final decision.ĢB, 2/F, Lladro Centre, 72 Hoi Yuen Road, Kwun Tong.If you receive the wrong goods, defective goods or find that the package is incomplete, please contact us within 7 days from the date of receipt and provide your order number, product photos and other relevant details, and we will be happy to solve it for you.If you request an exchange, we’re not responsible for the returning and second shipping fee.If you request a refund, the shipping, import taxes and duties in the order will not be refunded.We are not responsible for any damage or loss of returned goods during shipping.
Therefore, we recommend that you use reliable and traceable transportation services.
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Products with final clearance / discount / promotion / limited series are NOT included.We will not accept products that violate the regulations. The product must be brand new, with complete packaging and tag attached, and it has not been worn or used.With 14 days from the arrival date of your order, you can apply return or exchange for certain products.*Please note: During the promotion period, the return/exchange time may be longer. Ship the package to our return address, and send the tracking number WhatsApp/ Email to us.
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